
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Myerscough Veterinary Group in Bacup, Lancashire, offers a range of veterinary services, although specific details on services aren't provided. The clinic holds a mixed reputation with a Google Maps rating of 3.9 stars based on 74 reviews. This suggests a moderate level of satisfaction among clients, with the feedback reflecting some positive experiences alongside notable criticisms.
Positive reviews highlight the attentive care and quick service provided by the clinic. Liliya Miller praised the clinic for accommodating her new kitten promptly when other clinics couldn't, and she commended both Dr. Julie for her expertise and receptionist Lucy for her kindness. Similarly, Dawn H. shared a heartfelt experience where the vet and staff showed great compassion when her Rottweiler was put to sleep, noting their considerate and caring approach.
Conversely, several reviews underscore issues with appointment availability and communication. Gareth Johnstone expressed frustration with the clinic's inconsistent opening hours and difficulty securing timely appointments, which forced him to travel to other branches incurring extra expenses. Andy Williams and Tom Bell also raised concerns about long wait times for appointments and issues with prescription processes, suggesting a gap between customer expectations and service delivery.
Pricing transparency is mentioned in Tom Bell's review, where he felt misled by the cost and availability of prescriptions, indicating a potential area for improvement in communication about costs. While the clinic appears to have strong points in terms of compassionate care, logistical and operational improvements could enhance overall customer satisfaction.
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