Town & Country Veterinary Group in Accrington boasts a strong overall rating of 4.6 stars from 269 reviews, indicating a generally positive reputation among its clientele. This high rating is supported by multiple positive reviews highlighting the clinic's dedicated staff and excellent care. For instance, Joe Leyland praised the staff for their supportive nature during a stressful time, specifically mentioning the nurse Ben for his valuable guidance. Another customer, XDarkShadowsX, appreciated the clinic's accommodating approach, particularly noting the staff's understanding of their needs and their pet's anxiety.

However, there are significant concerns raised in the negative reviews. Susan McCall recounted a distressing experience where her dog Luna suffered third-degree burns during a dental procedure, attributing it to either faulty equipment or staff error. Although the clinic eventually covered the medical bills, the incident left a lasting negative impression. Similarly, Denise Pollard described an upsetting experience involving unexpected and extensive dental work on her mother-in-law's dog, which resulted in a significantly higher bill than anticipated, without proper consultation.

Despite these criticisms, other reviews, like that of Diane Smith, emphasize the clinic's consistent care and ability to handle emergencies effectively. The clinic is also noted for being a Veterinary Nurse Training facility, which could contribute to its comprehensive services. While the reviews present a mixed picture, the overall high rating from a substantial number of reviews suggests a generally reliable service, though potential customers should be mindful of the reported issues.